Client Retention

As cloud technology, commoditisation of compliance and social change takes hold there will be an issue of client retention on the horizon. Most Accounting firms have very high client retention. I would argue that this is because of ‘financial intimacy’. You know things about your clients that very few do. Focusing on client retention is…

Happy Birthday

Today marks the 8th Anniversary of my current business. It started in my home study in November 2005. In the first month I did the grand sum of $2k in revenue! I have made a profit every year since inception – so pretty happy about that. What started out as humble beginnings with no clients…

Life long learning

I get to meet many people who say they are ‘life long learners’. Yet upon closer inspection they are not really exercising their muscle between the ears. I find most people in the quandary of ‘doing the same thing over and over again and expecting a different result’. I have a view that someone has…