A-grade clients are the key to scaling your business. 

But, to attract and be able to keep them, you need to take care of the key processes in your business first. How to get started?

The first step is to identify those processes. You can do that by answering the following questions:

–       Which processes add the most value to my clients? 

–       What’s their scope and how profitable are they? 

–       Which processes have the biggest impact on my profitability?

Answering those questions helps you find the exact things that you should focus on. If you can’t answer them, you need to analyse your company carefully. 

If you don’t prioritize your company processes, you might miss the most profitable ones. This could even lead to you focusing on processes that generate just a fraction of value that the other ones do. 

Of course, when you analyse profitability, you also need to take a closer look at efficiency. It’s not uncommon for some of the key processes to also be the least efficient. In this case, you’ll need to tighten them up to scale effectively. 

In fact, the best way to analyse your processes company-wide is to chart them. This will give a clear overview of how things are working right now. Plus, you’ll get easy access to all the relevant information about your workflows. 

Each flowchart should contain at least the following:

  •       The number of team members involved in a process
  •       The frequency of client involvement
  •       The activities involved in a process 
  •       The resources that a process uses

When applied to your company processes, flowcharts help you identify areas that have the most room for improvement. And having efficient processes doesn’t just increase your profits. It can even attract new customers on its own. A great example of this is our client Nate. During a GAP meeting, he managed to impress his prospect with his firm’s processes so much so that he closed a $31,000 deal.