Archive for the ‘Success Tips’ Category

Play it the way I teach you

Friday, February 3rd, 2012

I am a very keen (mad) golfer. I golf in the rain. My clubs are always with me and I have 3 major golfing goals. One is easy the other 2 hard:

Goal 1 – Play every top 100 golf course in Australia

Goal 2 – Play every top 100 golf course in the World

Goal 3 – Play off scratch (zero handicap)

So with goal 3 I have regular coaching. I really love my coaching sessions. James my coach always challenges me and finetunes something. Each session I learn something new as well. And as a good coach he keeps me accountable.

This weeks lesson he invented a new game where I had to chip (46 metres) into a made up hoop. It was quite a challenge. There were points allocated to each good shot and points taken away for each bad shot. A bad shot was when I did not get in the hoop. I was on minus 13 (not good) after 20 balls.

I was getting quite frustrated and said “I am going to play this way I would normally play it”. James snapped back (and he’s the pro remember) – “PLAY IT THE  WAY I TEACH YOU”.

Ahhh. He’s the pro and I’m not. So I did play it the way he taught me and it worked. I got to plus 16 for the next 20 balls.

How many times do you listen to experts and not do what they say? You should only listen to people who are much much better than you. When I am playing golf often I have my opponents (who are not pro’s) say “can I give you a tip”. NO is my automatic response.

I am only going to listen to someone who is much much better than me. In life and in business. Who are you listening to?

Roadmap to success

Tuesday, January 31st, 2012

After 18 years working within the accounting profession I have developed a brilliant 3 step delivery model which my coaches follow and all of the content we deliver follows.

To develop an accounting firm we coach and teach them to…

1) Get better with what they have got
2) Get capacity
3) Grow revenue substantially

Most accounting firms are busy busy busy. So it is pointless marketing extensively if you cannot deliver on the new work. Typically we can get a firm to ‘run out of regular’ work in the first year. A typical result is what you used to do in 12 months now takes 9 months. That creates capacity. You need to be offering value added services early so you can fill the pending capacity.

The diagram below highlights the 4 key areas we help firms with. Workflow, People, Revenue & clients. There are 26 sub points which we feel are vitally important to work on and get right. We have the tools, content, proven processes to fix each area and develop the firm.

To be a successful accounting firm you need to have all 4 major areas working like clockwork.

Roadmap to success

Building a Better Accounting Business – 15 steps

Sunday, July 10th, 2011

I recorded this quick (<12 minutes) 15 step video on building a better accounting business. As you go through each step rate yourself out of 10 using the following scale:

0 - 2 = Poor
3 - 4 = Reasonable
5 - 6 = Good
7 - 8 = Very good
9 - 10 = Outstanding

Enjoy...

Accountants F.E.A.R their clients

Tuesday, May 31st, 2011

Last week I led a coachingclub group of Accountants (8 firms in the room who act as a non-exec board of directors to each other with a coach/chair) and I sensed that they were uneasy about 5 key strategies I was suggesting they implement:

  1. Price every job – not matter how big or small – up front and in writing
  2. Increase all prices immediately
  3. Asking clients for a deposit (as a minimum) or the full amount before commencing work
  4. Visit every client proactively and promote additional value added services
  5. Asking some clients to leave the firm who are not suited to the new vision/direction

When I put these on the board I could see more than uneasiness – it was F.E.A.R. So I dug a bit and found out they were scared of the following: My comments are in brackets….

1. “What if I get the price wrong?” (You will – all the time. The price is always wrong while ever they say yes. With practice and courage you’ll get better)

2. “What if they say ‘no’ to my new prices?” (Guess what? Some will – get over it. You have been too cheap for too long. You are not a charity or a community service and you do not sell commodities. You are worth more. Once you believe it you’ll put your prices up)

3. “We have never done that before” (And that’s one of the major reasons your cash-flow is up the gazooba (technical term) – what other people think of you is none of your business. Give it a try – you’ll be pleasantly surprised)

4. “What will they think?” (So let me get this straight. You are under-servicing your clients and many are willing to buy additional services from you – and you are wondering what they think of you …. give me a break. At worst these visits are a good customer service call)

5. “But they have been clients for the last 10 years”. (yes they have and for all those years you have been writing the job off and putting up with the clients BS. Life is too short to put up with clients who do not fit your ideal client profile)

F.E.A.R

False

Evidence

Appearing

Real

C’mon. It’s time to toughen up. It’s not your clients business. It’s your business. You’re taking the risk with your butt on the line – it’s you who should be setting the rules.

Thee who makes the rules, wins the game.

Implementation Success – Step # 9 Coaching

Thursday, September 16th, 2010

Coaching

Someone has already done what you want to do. Don’t be so arrogant to think that you know the answers to everything. Hiring outside experts to take a fresh view on your business will shortcut the length of time to implement…dramatically.

If you want to improve your software efficiencies then hire the software usage coach. If you want to improve your communication skills then hire the communication coach. If you want to improve your fitness then hire the fitness coach.

If you want to improve the financial performance of your Accounting firm and build a lifestyle you only dreamed of then hire US – the Nixon Advantage team.

We have a team of coaches and world class methodology standing by to help you.

Implementation Success – Step # 8 Build your support team

Tuesday, September 14th, 2010

Build your support team

To think you can do everything on your own is flawed. There are so many projects to implement, so many new skills to learn. Hire some extra people, outsource some of your projects, get others around you who can help you. Delegate to others to get things done.

As the partner or leader of an Accounting business your job is to do a little as possible. However, with what you do it needs to be seriously valuable and ‘high dollar productive’ work. Partners / Principals or Directors should only be doing 3 things. 1) High end chargeable work for a low percentage of time available 2) Nurturing existing clients to find out what they need and 3) Leadership – driving performance of your business.

Everything else is administration. Build a support team of professional administrators and a network of confidants.

Implementation Success – Step # 7 Accountability

Monday, September 13th, 2010

Accountability

Let’s face it. We’re all basically slack. If we can get away with it then we will. If we are not accountable to anyone then we won’t necessarily do it. It’s human nature. Very few people are disciplined enough to do what they say they are going to do without any intervention from anyone else.

Me included.

This year I ran the London Marathon. For my condensed training program (17 weeks) I met my trainer (Craig the accountability running coach) every weekday morning at 5am. I would get my butt out of bed at 4:20am and go and do what I had to do – not what I wanted to do. It was terrible. It was like ground hog day. Another hour of training every morning.

I turned up – every morning. Why? Because I was accountable to Craig. I said I would meet him and I did. With limited training (and I wasn’t a runners shoe beforehand) I completed my Marathon by not walking, not stopping and in 4 hours 20 minutes. All applause gratefully appreciated.

If we want something bad enough then we need someone to push you and keep you accountable. Our coachingclub members are accountable to their coach and their peers in their group – they get things done because they said they would.

Implementation Success – Step # 6 ON time

Saturday, September 11th, 2010

Implementation – ON time

Just having the motivation, getting buy in and coming up with the plan is not good enough. You need to actually dedicate (as Michael Gerber, author of The E-Myth would say) working ON time. You need quiet time to get things done.

No clients, no team members, no suppliers, no damn interruptions!

You need to work out your system for working IN time. I had a seminar delegate one day commit to every Wednesday would be his working ON day. So he proceeded to rip out every Wednesday in his paper diary for the year. He figured that no one could book an appointment with him if the page didn’t exist. What he didn’t realise what that Thursday was on the back!!!

I take my laptop to the cafe’, I write on airplanes (I am on a flight from Christchurch to Sydney as I write this), I come up with ideas when I am on my own. I find that my working ON time (which involves a lot of writing) does not happen very well in the office.

Think of your working week as 10 half days. At least commit to a morning or afternoon per week working ON – that would be 10%. And then build up the time. The more time you spend working ON your business the more your goals will be achieved.

Implementation Success – Step # 5 Master Chunking

Thursday, September 9th, 2010

Master Chunking

Once you have your list of projects now what you have to do is chunk them down into categories. You may have a cashflow group, a workflow group, a client service group, a services group, a capacity group etc.

Once you chunk them then this will make the allocation of projects easier to the relevant people.

Implementation Success – Step # 4 Key Projects

Wednesday, September 8th, 2010

Key projects

As a result of your planning what are the projects you need to implement to make a difference? It starts as a list and then each project needs to be given a project champion (person who is responsible for the project), and a finish date.

I first learned the value of project management when I was the General Manager of a company. The company was in a mess ($340K losses and $1.1M in debt) and in 15 months my team and I paid back the debt and turned the loss into a $2.5M profit – at the same time increased the revenue by 97%. The team came up with 149 projects to do – we implemented 134 in 15 months.

Our coachingclub members use the Accountants Strategy Map. It’s a list of 390 projects categorised into 10 key areas. All of the projects have been done before by other Accounting firms. If they implement 3 projects per month then it will take over 10 years to complete the list.