Prediction # 2 – Governments will simplify compliance

We can debate all day long the effectiveness of any given government at any time. My view is that the government exists to serve the people. In serving the people it collects taxes and then spends the collection on facilities to make our lives better. That’s the theory!

Governments want to be re-elected – all the time. Because of this driving force they want to please the people they serve. When it comes to business owners it is my belief that they will continue to find new ways to simplify the red tape and compliance that business owners have to go through. This will drive less need for the traditional accountant.

The accounting profession has been in existence for a very long time. After 16 years working with the profession in 5 countries I have determined it has been doing the same thing for a very long time.

A very long time doing the same thing over and over again – and expecting a different result.

During partner pontification time partners tend to ponder the possible future:

“Maybe this is the year that we reduce our write offs”

“Hopefully we can get all our lodgments done on time”

“I hope we earn more money this year”

“I wish the clients would send in their work when they said they would”

“Maybe, just maybe, the clients will refer more business this year”

“I know we can reduce our WIP and debtor balances for good”

“There is so much untapped potential in the client base”

“Productivity should be much higher – what do they do all day?”

These results are a possible future but not a probable future under the current business model and the same business methods.

If you want a different result then you must first make some different decisions and then put in place some different actions.

The typical accounting firm is a solid (but under performing) business. The clients are loyal, the revenue is mostly recurring and by and large the government determines what work you have to do with your clients. Although solid, this style of business encourages apathy.

There are many outside forces that will determine the future of the accounting firm however the main force that will determine the future is your desire. If your desire to achieve different results is strong enough then you will make some changes. If you have little desire then you will continue doing the same thing you have been doing – and you’ll get similar results.

I think the model of the accounting firm needs to change. For the sake of the clients and the people who work in it – it needs to change. Clients are typically underserviced – they want you to be proactive and offer them more. The people who work in the business are generally not rewarded enough for how smart they are.

The outside forces are listed in my 12 predictions of the future of the accounting firm. My predictions are based on working with many hundreds of accounting firms over a 16 year period and understanding the market implicitly.

Prediction # 1 – Technology (web based) will drive business efficiency in compliance.

There are already web based accounting systems for the business owner to use. There will be many more. As the technology and internet connection speed improves the functionality will improve as well. Part of that functionality will be where the software will seamlessly ‘integrate’ in with the various governments taxation departments.

As the integration happens it will be easier for businesses to get their compliance work done. This will mean less need for the traditional accounting firm who offers little value – other than the preparation of financial statements.

Yesterday my golf coach (James Staniforth, Royal Queensland supremo) gave me an exercise that involved hitting a green with a 7 iron. He use a scoring system based on the quality of the shot hit. Depending on how bad the shot was it would be neutral, -1, -2 or -3 points. If it was a good shot then either +1 or +2 points. It’s pretty tough because to score positive you have to hit the green on the full.

After the first 50 balls I scored my best of +11. After being pretty pleased with myself he then changed the rules and tightened up the scoring system. He took out the neutral score and gave my 40 balls only. I quickly went to -8 with 20 balls to go. Not a good look.

Then James said “I’ll give you one chance to reset to zero”. I told him NO – I will claw my way back.

And I did. I clawed back to +11 and then on my last ball scored a point and went to +12. Afterwards I felt it was time to give James a little seminar. This is what I said.

“When I ran the marathon I did not stop half way and start again because my time was not great. When Jessica Watson (teenage sailing sensation who just sailed around the world unassisted at 16) did not get half way around, quit and then start again.”

I think he got the message. There is no reset in life.

NB – A version of this article appeared in the Australian business publication, BRW, today.

Why do accountants take so long to get paid by their clients? They are nice people (bit too nice sometimes), they do fine work that adds a tremendous amount of value to the clients, they have reasonable client relationships, and they are trusted by their clients.

But they are often the last to be paid. Having 50-80 days in average debtors is not uncommon. Are they taken for a ride by their clients – or are they just too soft?

Yes they are too soft – and too nice sometimes!

Niceness aside I think a lot has to do with the traditional billing practice that most firms adopt. Do the work, calculate the bill after write offs (where the client knows nothing of the price) send out an invoice sometime after the work is finished, and then wait to get paid. And finally when the debtor hits 772 days outstanding a lame follow up procedure kicks into gear. I was being facetious about the lame procedure!

So why not fix the problem at the root cause. It’s not the clients fault – it’s the processes fault. Change the process and change the result.

I think accountants should price every job before starting. Give the client an agreed price on the project, what the scope is and what the value of the project is – just like every other business out there. Then when you present the engagement letter or proposal to them give them some choices how they can pay.

Here are some examples of some options on how the client can pay – that you can build into your engagement letters.

Payment methods:

Option 1 – 50% upon signing the agreement and 50% in 45 days

Option 2 – 5% – 10% discount if you pay the full amount before commencement

Or

Option 1 – 50% deposit upon commencement, 25% progress and 25% at the end

Option 1 – 5% – 10% discount if you pay the full amount before commencement

A couple of real examples: 4 partner firm in Perth. They gave the client an option of 50% now and 50% in 45 days or 100% now. Heaps of clients paid 100% now with no benefit!

Sole practitioner in Surburban Adelaide. They priced 3 consulting proposals (all of them well over $100,000) in the past 6 months. Each one was given a 10% discount if paid in full. They did.

You’ll have to position this carefully with your clients and you’ll be surprised at their reaction. The side benefit is that when you have all or part of the funds before starting the clients are more motivated to get the information you need – on time. Also, your team are more motivated to do the work more efficiently.

I rest my case.

In the past week I have presented 3 team training days for 3 separate accounting firms – and a client seminar for one of them also. There were all on-site and they all bought me at a charity auction. They paid a fee and I donated the fee to my favourite charity – stepUP.

We had the entire teams from the firms – 11-25 people at a time and all were encouraged to offer ideas for the improvement of the firm. Here are the comments from each of the 3 firms:

“Thanks for spending yesterday with our team. It was an awesome day for all of our team. They enjoyed the interactive was you worked with them on client service and working as a team. They’re buzzing and keen to get our action plan updated and prioritised for us to improve our rate of implementation. The senior team found the session excellent and it allowed us to clarify what we need to do to move forward from today. An excellent investment and we look forward to having you back again.” Leah Peacock, Sudbury’s, Whangerei NZ

“We had Rob work with our team for a day and as I see it, the most valuable part of the day were the ideas that came from the team and the goals set by the team. I was impressed by the way our team members contributed and boldness of their ideas in some cases. Those ideas would not have come forward the way they did in a regular team meeting. We are really looking forward to implementing team ideas rather than management ideas – the great part is that the commitment is already there! My only regret is that we didn’t have our supercharge day a long time ago!” David Hunt, Partner, Peter H Hunt & Associates, Sydney NSW

“The morning session on Tuesday provoked serious thinking within the team. In broad terms the outcomes were;

Clarity for one team member who was sitting in 4 different seats on the bus to move into 1 she likes – permanently,

The permission for one team member to feel Ok to want to move into a seat closer to the back of the bus,

Created a new seat on the bus to be filled,

The value of Marketing & Sales to an Accountancy Business,

Challenged their thinking regarding the ‘roles’ in our business – your new Organisational Chart,

Concentrate on delivering ‘Results / Outputs’, not ‘Activities / Inputs’,

Ask 6 questions and get to the root of the problem, not just the clients initial request for assistance,

Value of compliance and what our Client Managers (Snr Accountants) must be considering for the client at completion of each assignment,

Plus much more.

The afternoon session (7 Keys presentation) provided us with 11 prospects to meet with and provoked thought from 3-4 clients who want to chat further.” Ashley McGuirk, Core Business Management, Maroochydore, QLD.

The morning session on Tuesday provoked serious thinking within the team. In broad terms the outcomes were;
Clarity for one team member who was sitting in 4 different seats on the bus to move into 1 she likes – permanently,
The permission for one team member to feel Ok to want to move into a seat closer to the back of the bus,
Created a new seat on the bus to be filled,
The value of Marketing & Sales to an Accountancy Business,
Challenged their thinking regarding the ‘roles’ in our business – your new Organisational Chart,
Concentrate on delivering ‘Results / Outputs’, not ‘Activities / Inputs’,
Ask 6 questions and get to the root of the problem, not just the clients initial request for assistance,
Value of compliance and what our Client Managers (Snr Accountants) must be considering for the client at completion of each assignment,
Plus much more.
The afternoon session (7 Keys presentation) provided us with 11 prospects to meet with and provoked thought from 3-4 clients who want to chat further.

On my travels I often have an ‘in room’ massage. Not THAT kind of massage – a therapeutic one!

On my last trip to the UK Nat & I had 2 ladies in the room massage us each for 1 hour. Cost £95 each. Or in Australian dollars about $180 or so for the hour. I have paid up to A$225 for a 1 hour massage before.

Anyway, whilst I was laying 0n the massage bed being pummeled I started thinking about Accountants. Yes very sad I know. Why I was thinking about you?

The masseur was earning $180 as an ‘average hourly rate’ for work completed and I know heaps of Accounting firms who are not even close to earning an AHR of $180. Most Accounting firms I get to meet (before we start working with them) are earning $125 – $175 AHR – after write offs.

The work of the Masseur lasts about 24 hours. The work of an Accountant sometimes last a lifetime. Why do you charge by the hour? Why do you charge so little?

To wrap up the story here are a few pictures! Enjoy

Branson in wings

Team leader dressed appropriately. The 32 runners dressed like a caterpillar broke the record for the most people joined together (with bungee cords) running a marathon. They finished in 5hrs 13 mins. Pretty impressive. The 2 at the front are Sir Richard’s children – Holly & Sam. Natalie Imbruglia to the left and Princess Beatrice is in there somewhere as well.

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A lot of people got dressed up. I did not know I was running with Felix the Cat – bit out of it. At one stage I thought a lot of the crowd had come out for me (name on my shirt, calling my name) hence the waving. Alas the 700,000 spectators were there for everyone. Nat told me that Darth Vader finished at least 30 minutes ahead of me!

Buck palace + Rob

This is about 150 meters from the finish. Buckingham Palace in the background.

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I am about 20 metres from the finish. I was practicing my finish for weeks. One arm up twirling for 30 metres then both arms up as I cross the finish – with a jump for joy. That was the plan – couldn’t muster the jump for joy!

Rob finish with medal

Job done – got the gold medal, tee shirt, certificate, photo’s, injuries and stories for life to prove it. Exhausted I was.

What a whirlwind 4 night / 5 day trip! It started well before arriving due the volcano in Iceland with Nat nearly stranded in Singapore and me in Brisbane. It all worked out in the end with us both sitting together – even after a heart stopping moment when at check in the LED reader said ‘not valid to board’ on Nat’s boarding card. Here are a few memorable moments..

  1. We stayed in the posh Bentley Hotel although we were collected in a Mercedes Benz.
  2. We selected the hotel because it was only 1 of 4 hotels available in London with a spa bath in the room – it turned out to be a disappointing regular bath with jets.
  3. Although I had been to the UK around 20 times before I had never really used the tube system – after a bit of studying the map we worked it out.
  4. I really appreciated London more than before due to seeing it with a) sunshine and b) running the streets past all the famous sights.
  5. After the run (and the Virgin after party) I was invited to visit St James Palace as a guest of Prince Edward and the Duchess of York. I arrived (7pm) just as the party finished. No one told me of the appropriate arrival time!
  6. We visited Harrods (as we always do) and shopped (me hobbling along) for 4 hours.
  7. It was our 18th wedding anniversary on Monday so (among other things) we went to a show – Priscilla Queen of the Desert. One of the best shows we have been to.
  8. We travelled up north (Northumberland area) to visit my 89 year old grandfather. He was so proud.
  9. We visited the church and cemetery where my grandmother is buried. The church dates back to 1229.
  10. The local newspaper (Hexham Courant) were intrigued of my story (Nat buying me ticket on Virgin Galactic and entering me in the Marathon) so they did an interview and sent a photographer around. It’s a weekly paper – this was big news for the Northern Countryside.
  11. We stayed on a friends farm in renovated stables. They have converted the stables to a 2 bedroom luxury B&B. The stables were built sometime in the 1700’s.
  12. On the way back from London to Bangkok Nat & I had the entire First class cabin to ourselves – very cool.

What a trip!

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I have never been so prepared for anything in my life as I was when I ran the London Marathon last Sunday. The whole thing was one big preparation. From the moment Nat told me as a ‘by the way’ that she had signed me up to run it was all preparation.

Seeing I had not completed a marathon before I had no idea what to expect for times etc. So I set a goal that would take mental toughness and determination. My desired goal was to ‘finish without walking or stopping’. Once established I started telling friends and clients of my goal. There is a lot of power in not only setting a goal but telling others about your goals – it keeps you accountable. Lesson # 1 – set goals and tell others about them.

I was determined to follow the running plan that the organisers put out. I figured that someone else has done it before me so I would just trust the process. It was a 24 week plan which I started about 32 weeks out. I was hit with a nasty knee injury which set me back 9 weeks (and 15 physio sessions) so I started the program again – 17 weeks out. I also signed up with Pat Carroll’s (4 times Gold Coast marathon winner) online coaching program for strategy guidance. Lesson # 2 – someone else has done what you want to do, follow the leaders.

Every weekday morning at 5am I would meet with my personal trainer for a variety of running and cross training sessions. We would pound the pavement and the road, keeping track of times and distance and logging every run. Every Sunday I would run the longer run on my own as per the plan – they steadily got longer and longer and longer. The longest run I did before tee off was 33km’s. The whole exercise took a toll on the family. My sleep patterns had to change (in bed by 8:30pm most nights and up at 4:20am), my eating habits changed and my alcohol intake dropped significantly – evening functions were not much fun the past few months. Lesson # 3 – if you want something bad enough, often you have to sacrifice.

All of this preparation worked. Although I arrived partially jet lagged to the start line (only arrived into London the day before) and with a nagging thigh injury caused from the 33km run I still felt fresh and ready to go – although I do think it was the adrenalin kicking in. I stuck to my strategy of not going out too fast (which most people do) and kept an even(ish) pace over the entire distance. I had my iPod playlist working (although it went flat with 12km to go), my band aids suitable placed for past blisters / bleeding areas (bleeding nipples are not a good look) and my fancy running watch tracking my speed. I was extremely disciplined in my approach. Lesson # 4 – create a plan and stick to it.

It was an exciting atmosphere. The papers reported 700,000 people lining the streets shouting and cheering you on. I was convinced they were all out to see me! There were 80 pubs along the way and they all had something going on – live bands, motivational music blaring even a gospel choir. Because your name was on the front of your shirt people were cheering you on by name. Many of the supporters had pints of beer they were enjoying and there were even BBQ’s (what a great smell that was) cooking at a few points. It was like a festival. Along the way I was offered ‘gummy bear’ lollies, oranges and even beer – that was very tempting. I refused them all. I did however start dreaming about the first beer I would have at the after party – it was sweet. Lesson # 5 – avoid temptations that may derail you.

I had to get into a zone to see me through the last 10-15ks. It was rather surreal. It was like I was in another world – running in a trance Thanks to Nat’s pep talk she gave me I was talking to myself a bit saying things like “it’s only 2 more hours / 60 minutes etc of your life” and “your goal is to finish without walking or stopping” and “not long now before I see Nat” and “no one else seems to be stopping”. I kept my eye on the prize even though my feet were in agony and my knees felt like they had been hit with a hammer – hard. Lesson # 6 – if the dream is big enough the facts don’t count.

As previously mentioned I did achieve my primary goal of finishing without walking or stopping and I achieved my secondary goal of under 4hrs 30 minutes. The ‘race magic’ high lasted 2 more days after completing. It was weird, I could hardly walk for the next 2 days but I felt great.

On day 3 afterwards (Wednesday) the high ended and I hit the euphemistic ‘wall.’ My body came crashing down. It was like BOOM – it hit me. I had trained for months, travelled to the other side of the world to compete in my first marathon. I did it and I was exhausted.

Time to go home.

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One marathon complete! I achieved my primary goal of running without walking or stopping. I also acheived my secondary goal of under 4hrs 30min.

My time was 4hrs 20 mins + 57 seconds. Woohoo. The power of writing down goals.

My 1/2 marathon pace was under 2 hrs so I was hopeful for <4hrs. However the last 10-15 k’s were a killer. I had zero left in the tank at the end and once finished I could hardly walk. The Virgin after party was a mix of a few beers, ice bath, massage and awesome conversation.

None of this would be possible without my beautiful wife Nat. She is the one who signed me up for it!

One of life’s ultimate experiences ticked off. Very pleased with myself. Photos to follow.