Cutcher & Neale in Newcastle was at the very first coachingclub meeting on February 28 2006. They are still in coachingclub and have never missed a dinner, a meeting or a conference. Compared to today we didn’t know what we were doing back then. They joined with a healthy degree of HOPE.
When they started I always remember David Carpenter (Managing Partner) saying to me “we’re going paperless, cleaning out our old files and we will free up an entire floor of space. We intend on adding 20 or so more people”
They never did it. In fact their team size today of 80 is about that same size as it was 4 1/2 years ago. In the same time period their revenue has so far increased by 70%. They started at about $7M in revenue and have infrastructure in place to grow 4 times that.
David was very kind to write me a note yesterday. They are very committed to success, they contribute to the community in many ways, they are a wonderful team and they have changed the way they do business forever. Even for a large firm they ditched charge rates ($1 per hour) last September.
“We have been working with Rob Nixon since February 2006 at which time our business had a turnover of approximately $7m. During this time we have completely restructured the way over business operates from a services and resourcing perspective. We are now fully operating in a less paper environment with excellent management reporting systems. We have fully identified all the service offerings we have and are working with the value pricing model. Having thrown away charge rates our staff are committed to achieving the best results they can for both the client and ourselves. We are now training our people on selling these services to both new and existing clients.
Working in the coaching club environment has enabled me to interact with wonderful accountants and we have learnt many invaluable lessons from them on a day to day practical level. We have shared many internal tools that have improved efficiency within the business.
The business is now in a very organised position. With a concise business plan in place and action plans specifically focused on achieving these goals we will see our business grow to 4 times its original size but with a vastly improved efficiency.
The coaching environment has been crucial in changing our mindsets and focussing our attention on implementing those strategies that truly allow us to deliver an unparalleled client experience.
We would not have taken our business to this level without the support of Rob and his team”.
David Carpenter, Managing Parnter, Cutcher & Neale, Newcastle, NSW
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